Support

Warranty and Returns

A return authorization number assigned by your Linear/IEI representative must accompany all returned parts or product. Parts or product that are returned without a return authorization number will not be accepted. Click here for more information on the Linear General Limited Warranty and Repair Policy (.pdf 285KB).

Warranty Periods Are:

1 Year PowerKey

1 Year eMerge Series

2 Years Door Gard & Secured Series

2 Years LS Series

2 Years Glass Break

5 Years “e” Series Keypads

All products have date code labeling and/or serial number labeling to determine the warranty period.

Return Product Authorization (RPA)
(Defective Product Only)

All defective products returned to Linear LLC for repair or replacement must be pre-approved by Technical Services and have an RPA number assigned to the return. Please call 800-421-1587 or 760-438-7000 and ask to talk to an Application Engineer or send an e-mail to techsupport@linearcorp.com. The Application Engineer will trouble shoot and verify the product defect and assign a Troubleshooting Ticket Number. The inquiry will then be forwarded to Returns to process the RPA.

The following information must be provided to Linear before any RPA number will be assigned to authorize the return:

1. Troubleshooting ticket number
2. Customer's name
3. Customer's shipping address (PO Boxes cannot be used)
4. Customer's telephone number
5. Customer's contact name
6. The part number(s) being returned
7. The quantity of each item being returned
8. The products date code

Returned Material Authorization (RMA)
(Overstock Product Only)

All product returned to Linear LLC must be pre-approved by an Internal Sales Representative and have an RMA number assigned to the return. Please call 800-421-1587 or 760-438-7000 and ask to talk to your Internal Sales Representative. The following information must also be made available before any RMA number is assigned to the return:

1. Customer name
2. Customer's shipping address (PO Boxes cannot be used)
3. Customer's telephone number
4. Customer's contact name
5. The part number(s) being returned
6. The products date code
7. A Purchase order number