Winter 07 Final eNews

In this issue:

Change in Daylight Saving Time Impacts Products

Software Version 2.5 Now Available with eMerge

IEI Products Now on GSA Schedule

Trusted Access Solutions New IEI Tagline

Call Center Hours Extended

2007 IEI Price List Issued

USB-to-Serial Adaptor Now Offered

Events Update: ISC West

New Tech Support Personnel

Feedback Form Available Online

IEI Awarded GSA Schedule 84 Contract

With IEI products now available on the General Services Administration Schedule, the opportunities available to the company in government accounts have been significantly enhanced. The GSA Schedule is a government wide procurement vehicle. GSA Schedule 84 includes the security services and a number of other product areas.

The approval of the GSA contract means that IEI can market its products to government agencies that require a GSA contract. Going forward the company will commit dedicated resources and activities to capture more government sales. Click here to read the press release announcing the granting of the GSA contract.

Security dealers interested in pursuing government sales of IEI products can email us at govsales@ieib.com, or call 800-343-9502.

IEI Highlights Strengths with New Tagline

The term “Trusted Access Solutions” has been adopted as the new IEI tagline to signify the value-add and market focus of the company. Research conducted by the company, both formal and informal, reveals that both security dealers and distributors greatly value IEI’s dependability and reliability, both with products and in personal dealings. In other words they “trust” IEI to provide products they can depend on. The focus on Access Solutions signifies the importance that IEI places on providing a total answer to customers’ access control needs. Look for the new tagline on all new company material.

Call Center Hours Extended

Customer service and technical support personnel are now available to take service calls until 8:00 pm Eastern Time, 5:00 pm Pacific Time, Monday through Thursday. The extension of hours signifies the company’s commitment to provide quality support services. The call center begins operations at 8:00 am Eastern Time, Monday through Friday. You can reach a customer support or technical support representative at 800-343-9502 or by an email form by clicking here.

Price List Issued

The 2007 IEI product price list was issued in December of 2006, with new pricing effective January 1, 2007. The price list was sent to all IEI distributor and direct dealer partners responsible for pricing in their organization. You can contact IEI customer or sales support at 800-343-9502 for a current copy.

Connectivity and Communications Improved with New USB-Serial Adapter

Released in February 2007, the USB-Serial adapter is IEI’s latest communication accessory. Used with all Secured Series and Prox.pad plus products, the USB-Serial adapter is offered in a unique single-gang wall plate design. This new design makes communication to our software managed products simple and clean. All wiring is contained within the wall and a single wire from the back of the PC is connected to the attractive single-gang plate.

For more information on the USB-Serial adapter, click here.

Additional Tech Support Personnel

Anthony (Tony) Cabral has recently been promoted from our Secured Series manufacturing team to our Technical Support team. He has been with IEI since July, 2005. Tony has a B.S. in Electronics Engineering Technology from Wentworth Institute of Technology in Boston. He has worked in various electronics fields such as DC/DC Converters and MIDI (Musical Instrument Digital Interface) Technology as a manufacturing/test technician. You can reach Tony at t_cabral@ieib.com, or at 800-343-9502.

We want to hear from you!

IEI values your opinion. And we make it easy for you to respond. Our customer feedback form is now online. Customers can rate the quality of the IEI product or service they received in a number of categories.

Click here to go to our online customer feedback form.

Max 3 Delivers Faster Communication, Easier Installation and More Functionality

The Max 3 system is the latest addition to IEI’s Secured Series product line. An evolution of the HubMax II and MiniMax II systems, the Max 3 is simple to install and simple to use, yet provides powerful monitoring and control features.

With the addition of RS485 communication and the latest version of Hub Manager Professional Software, Max 3 has a 70 percent faster import of event logs stored in the controller over the previous HubMax II systems. Max 3 supports Wiegand readers as well as the complete IEI line of system keypads and readers without the need for an interface module. In and Out readers can also be used on the same Max 3 module to record access and egress activity.

Included with the system is the latest version of Hub Manager Professional Software version 7.2.4, which includes new features such as System Dashboard, Set-up Task List, and Dynamic Device Detection. The System Dashboard allows users to lock and unlock doors from their PC as well as view the door status and event log. Set-up Task List displays recommended order of the system setup procedures and includes tutorial video support. Dynamic Device Detection automatically searches the LAN/WAN for any IEI Secure Ethernet Gateway (SEG-1 and Seg-M) and automatically adds it to the system.

The Max 3 system can be ordered in convenient single door kits, which include Hub Manager Professional Software, power supplies for booth system and lock hardware, and a proximity reader compatible with HID, AWID, Casi ProxLite, and xCeed id credentials.

The Max 3 system is available in two configurations: the Max 3 System which allows for fast and easy expansion one to four doors at a time; and the MiniMax 3 System which is a single door system. Both configurations can be expanded up to 64 doors per network connection.

For more information on the Max 3 system, click here.

For more information on Hub Manager Professional Software, click here.

Take Action Now for Daylight Saving Time

This year, Daylight Saving Time (DST) will begin 3 weeks earlier than in past years and end one week later. The change directly affects many access control products, including all IEI products that use time scheduled access control and transaction event recording. You will be required to take steps to accommodate the new DST legislation. The IEI products affected by this change include:

eMerge
HubMax II
MiniMax II
Prox.pad
Prox.pad plus
Prox.pad plus IR
LS2 and LS2P

To accommodate our customers, IEI is providing various options on how to handle the change so that your access system will operate properly and allow or disallow access at the proper times. You can receive a complete set of instructions for each of the affected products by clicking here.

If you have questions or further inquiries, please visit our technical support site.

eMerge Version 2.5 Software Update

IEI’s eMerge Integrated Security Management System will be shipping with software version 2.5 as of March 1, 2007. This software version includes numerous new features and enhancements that make the system more productive and easier to use. Among the new features are:

Timed anti-pass back: eMerge now supports this feature across the network nodes with time-out values set by the user.
Scheduled Unlocks: Prevents automatic unlocking of portals before an authorized person arrives on site.
Increase access level count: The number of available access levels has been increased to 512 per network controller and 16 per person.
Tabbed User Interface: Allows user screens to fit neatly onto most monitors without the need to scroll to see all the data.
Sophisticated operator role definitions: Methods for creating operator privilege levels that grant whole and partial access to system commands.

For more information on the features of eMerge version 2.5, click here.

IEI to Attend ISC West

IEI will be exhibiting at a premier industry event next several month. ISC West, sponsored by SIA, is one of the most widely attended security dealer exhibitions. Held this year in Las Vegas from March 28 – 30, IEI will exhibit at booth 2063. Visit us at the show to receive private demonstrations on either the latest features of eMerge, our Integrated Security Management System or our new Max 3 Access Control System. You can also receive information on our latest keypad line, the Series 2000.

Please call before leaving for the ISC West show to schedule an individualized demonstration. Call our sales and customer service line at 800-343-9502. To register to attend ISC West, or to view additional information on the show, go to the IEI events website by clicking here.

In addition, IEI attends a number of distributor events. To find out more, visit the IEI events page by clicking here.

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In this issue: Max 3 Access Control System Unveiled Change in Daylight Saving Time Impacts Products Software Version 2.5 Now Available with eMerge IEI Products Now on GSA Schedule Trusted Access Solutions New IEI Tagline Call Center Hours Extended 2007 IEI Price List Issued USB-to-Serial Adaptor Now Offered Events Update: ISC West New Tech Support Personnel Feedback Form Available Online	IEI Awarded GSA Schedule 84 Contract With IEI products now available on the General Services Administration Schedule, the opportunities available to the company in government accounts have been significantly enhanced. The GSA Schedule is a government wide procurement vehicle. GSA Schedule 84 includes the security services and a number of other product areas. The approval of the GSA contract means that IEI can market its products to government agencies that require a GSA contract. Going forward the company will commit dedicated resources and activities to capture more government sales. Click here to read the press release announcing the granting of the GSA contract. Security dealers interested in pursuing government sales of IEI products can email us at govsales@ieib.com, or call 800-343-9502. IEI Highlights Strengths with New Tagline The term “Trusted Access Solutions” has been adopted as the new IEI tagline to signify the value-add and market focus of the company. Research conducted by the company, both formal and informal, reveals that both security dealers and distributors greatly value IEI’s dependability and reliability, both with products and in personal dealings. In other words they “trust” IEI to provide products they can depend on. The focus on Access Solutions signifies the importance that IEI places on providing a total answer to customers’ access control needs. Look for the new tagline on all new company material. Call Center Hours Extended Customer service and technical support personnel are now available to take service calls until 8:00 pm Eastern Time, 5:00 pm Pacific Time, Monday through Thursday. The extension of hours signifies the company’s commitment to provide quality support services. The call center begins operations at 8:00 am Eastern Time, Monday through Friday. You can reach a customer support or technical support representative at 800-343-9502 or by an email form by clicking here. Price List Issued The 2007 IEI product price list was issued in December of 2006, with new pricing effective January 1, 2007. The price list was sent to all IEI distributor and direct dealer partners responsible for pricing in their organization. You can contact IEI customer or sales support at 800-343-9502 for a current copy. Connectivity and Communications Improved with New USB-Serial Adapter Released in February 2007, the USB-Serial adapter is IEI’s latest communication accessory. Used with all Secured Series and Prox.pad plus products, the USB-Serial adapter is offered in a unique single-gang wall plate design. This new design makes communication to our software managed products simple and clean. All wiring is contained within the wall and a single wire from the back of the PC is connected to the attractive single-gang plate. For more information on the USB-Serial adapter, click here. Additional Tech Support Personnel Anthony (Tony) Cabral has recently been promoted from our Secured Series manufacturing team to our Technical Support team. He has been with IEI since July, 2005. Tony has a B.S. in Electronics Engineering Technology from Wentworth Institute of Technology in Boston. He has worked in various electronics fields such as DC/DC Converters and MIDI (Musical Instrument Digital Interface) Technology as a manufacturing/test technician. You can reach Tony at t_cabral@ieib.com, or at 800-343-9502. We want to hear from you! IEI values your opinion. And we make it easy for you to respond. Our customer feedback form is now online. Customers can rate the quality of the IEI product or service they received in a number of categories. Click here to go to our online customer feedback form.
Max 3 Delivers Faster Communication, Easier Installation and More Functionality The Max 3 system is the latest addition to IEI’s Secured Series product line. An evolution of the HubMax II and MiniMax II systems, the Max 3 is simple to install and simple to use, yet provides powerful monitoring and control features. With the addition of RS485 communication and the latest version of Hub Manager Professional Software, Max 3 has a 70 percent faster import of event logs stored in the controller over the previous HubMax II systems. Max 3 supports Wiegand readers as well as the complete IEI line of system keypads and readers without the need for an interface module. In and Out readers can also be used on the same Max 3 module to record access and egress activity. Included with the system is the latest version of Hub Manager Professional Software version 7.2.4, which includes new features such as System Dashboard, Set-up Task List, and Dynamic Device Detection. The System Dashboard allows users to lock and unlock doors from their PC as well as view the door status and event log. Set-up Task List displays recommended order of the system setup procedures and includes tutorial video support. Dynamic Device Detection automatically searches the LAN/WAN for any IEI Secure Ethernet Gateway (SEG-1 and Seg-M) and automatically adds it to the system. The Max 3 system can be ordered in convenient single door kits, which include Hub Manager Professional Software, power supplies for booth system and lock hardware, and a proximity reader compatible with HID, AWID, Casi ProxLite, and xCeed id credentials. The Max 3 system is available in two configurations: the Max 3 System which allows for fast and easy expansion one to four doors at a time; and the MiniMax 3 System which is a single door system. Both configurations can be expanded up to 64 doors per network connection. For more information on the Max 3 system, click here. For more information on Hub Manager Professional Software, click here. Take Action Now for Daylight Saving Time This year, Daylight Saving Time (DST) will begin 3 weeks earlier than in past years and end one week later. The change directly affects many access control products, including all IEI products that use time scheduled access control and transaction event recording. You will be required to take steps to accommodate the new DST legislation. The IEI products affected by this change include: eMerge HubMax II MiniMax II Prox.pad Prox.pad plus Prox.pad plus IR LS2 and LS2P To accommodate our customers, IEI is providing various options on how to handle the change so that your access system will operate properly and allow or disallow access at the proper times. You can receive a complete set of instructions for each of the affected products by clicking here. If you have questions or further inquiries, please visit our technical support site. eMerge Version 2.5 Software Update IEI’s eMerge Integrated Security Management System will be shipping with software version 2.5 as of March 1, 2007. This software version includes numerous new features and enhancements that make the system more productive and easier to use. Among the new features are: Timed anti-pass back: eMerge now supports this feature across the network nodes with time-out values set by the user. Scheduled Unlocks: Prevents automatic unlocking of portals before an authorized person arrives on site. Increase access level count: The number of available access levels has been increased to 512 per network controller and 16 per person. Tabbed User Interface: Allows user screens to fit neatly onto most monitors without the need to scroll to see all the data. Sophisticated operator role definitions: Methods for creating operator privilege levels that grant whole and partial access to system commands. For more information on the features of eMerge version 2.5, click here. IEI to Attend ISC West IEI will be exhibiting at a premier industry event next several month. ISC West, sponsored by SIA, is one of the most widely attended security dealer exhibitions. Held this year in Las Vegas from March 28 – 30, IEI will exhibit at booth 2063. Visit us at the show to receive private demonstrations on either the latest features of eMerge, our Integrated Security Management System or our new Max 3 Access Control System. You can also receive information on our latest keypad line, the Series 2000. Please call before leaving for the ISC West show to schedule an individualized demonstration. Call our sales and customer service line at 800-343-9502. To register to attend ISC West, or to view additional information on the show, go to the IEI events website by clicking here. In addition, IEI attends a number of distributor events. To find out more, visit the IEI events page by clicking here.
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Electronic Newsletter \| Winter 2007